Support After Sale
What's included with your lifetime license — and what is not.
Your LeadLix CRM license is lifetime — you keep using the product forever. Support is scoped so you know exactly what we cover.
1. Lifetime license
- Pay once and use LeadLix CRM on your own Firebase project forever.
- No monthly subscription for the CRM license itself.
- Your business data stays in your Firebase account.
2. Lifetime bug fixes (existing CRM)
Bugs in the existing LeadLix CRM code that break or incorrectly affect shipped functionality will be fixed for lifetime. This covers:
- Functionality-based defects in modules you already received (leads, pipeline, tasks, invoices, reports, and other included features).
- Bugs where a feature does not work as designed in the existing product.
- Issues caused only by defects in our shipped CRM codebase — not new custom work.
Lifetime bug fixes do not cover (these are charged separately based on the issue):
- Deployment, hosting, or go-live / setup problems
- Firebase or other provider billing, quota, payment, or account charges
- Issues caused by billing failures, unpaid plans, or third-party service limits
- Problems caused by customer environment, misconfiguration, or changes made outside our shipped CRM
3. 1 year free support (deployment & go-live)
For 12 months from purchase, Fly Your Tech also provides free support for:
- Deployment and go-live issues (setup, hosting, Firebase configuration help).
- Issues that prevent the CRM from running as intended during setup and early use.
4. Support phase — no product changes
Support means we fix and help you run the CRM you bought. We do not include free custom work, such as:
- New features or redesigns
- Business-specific customizations or workflow changes
- Third-party integrations beyond what shipped with your license
- Code changes outside bug fixes in the existing CRM
Any custom development or changes can be quoted separately on request.
5. After 1 year — Firebase & running issues
After the free deployment-support year ends, Firebase-related or CRM running issues can still be reviewed by us. Help is provided based on the issue that occurred (case by case), for example:
- Firebase project, billing, quota, or configuration problems
- Deployment or uptime issues keeping the CRM running
Help for deployment, Firebase billing, quota, or similar running issues is charged separately based on what happened. Contact us with details and we will quote accordingly. Bugs in existing CRM functionality remain covered under lifetime bug fixes above.
Contact
Fly Your Tech
Phone: +91 74703 91011
Email: contact@flyyourtech.com
WhatsApp: +91 74703 91011
Website: https://flyyourtech.com
Also see our Terms & Conditions and Privacy Policy.